Chat to one of our friendly Customer Service agents...

Can't find what you need? Please contact us and we will get back to you as soon as we can!

Lighting Collective

<p>If you&apos;re interested in learning more about a product not currently on display in our Showroom, please reach out to our Customer Service team via our <a href="https://lightingcollective.com.au/pages/contact-us">Contact Us</a> page.&#xA0;</p><p>We are happy to provide detailed photographs or close-up videos upon request, and in some cases, samples may be available for purchase.</p>

If you're interested in learning more about a product not currently on display in our Showroom, please reach out to our Customer Service team via our Contact Us page. We are happy to provide detailed photographs or close-up videos upon request, and i

How can I view an item that is not currently on display?

Byron Bay Showroom

Is the full range of items available on display in the Showroom?

What are the opening hours of the Showroom?

Is your Showroom open to the public?

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my order quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

How can I view an item that is not currently on display?Updated 18 hours ago