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Lighting Collective

We pride ourselves on offering an excellent customer experience.

Lighting Collective - Customer Care

Is the full range of items available on display in the Showroom?

How can I view an item that is not currently on display?

What are the opening hours of the Showroom?

Is your Showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my order quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

Can you source lights not listed on the website?

Your website is not loading properly

Using Our Website

What does "Back-Order" mean?

What does "Pre-order" mean?

What is the "Lead time"?

What does "Special Item" mean?

Understanding Our Terminology

Come and visit us at our elegant Byron Bay Showroom

Joining our Trade Program for exclusive pricing

General FAQs raised by our valued customers.

Understand the terminology used on our website and by our team.

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