How will my order be delivered?Updated 17 days ago
We are committed to delivering your order safely and on time. Once your order is in transit, delivery times may vary. However, average transit times are as follows:
1–3 business days for metro areas in Brisbane, Sydney, Canberra, Adelaide, and Melbourne
Up to 5 business days for metro areas in Adelaide and Perth
Longer transit times may apply for rural or remote locations
All orders are handled by our trusted network of Australian couriers to ensure reliable and secure delivery. An estimated delivery cost will be calculated in your shopping cart, and the total shipping cost will be clearly displayed at checkout before you confirm your order. This amount will be charged at the time of order submission.
Shipping Timelines & Lead Times
Lead times vary depending on the product range. We encourage you to refer to individual product descriptions for estimated lead times. We strive to dispatch orders within the stated timeframes, but occasionally, unforeseen circumstances such as manufacturing or shipping delays may occur. Should this happen, we will make every effort to keep you informed.
While we do everything possible to ensure prompt delivery, Lighting Collective cannot be held responsible for delays, loss, or damage once an order is in transit.
Delivery Addresses
Due to the size and nature of our products, we are unable to deliver to PO Boxes. Please provide a complete street address at checkout. To ensure a smooth delivery process, we recommend nominating an address where someone will be available during business hours to receive and sign for the delivery.
If no one is present at the time of delivery:
StarTrack may leave the goods at the premises
Australia Post eParcel will leave a collection notice directing you to the nearest Post Office
If you prefer not to authorize the courier to leave goods unattended, please advise us at the time of ordering. In some cases, an Authority to Leave (ATL) may be required before delivery can be made.
Ensuring Accurate Delivery
Please double-check your delivery details at checkout. Lighting Collective is not responsible for delivery issues caused by incorrect or incomplete address information.
Partial Deliveries
If your order contains multiple items, it may be shipped in separate deliveries depending on stock availability. We will notify you of any partial shipments using the contact details provided at checkout.
Should you have any questions about your delivery or need further assistance, please don’t hesitate to contact our Customer Service team.