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Lighting Collective

Regrettably, we are generally unable to accommodate on-hold requests.At Lighting Collective, we operate as a drop-ship company. This means that the item(s) in your (order/quote) will be shipped directly from our suppliers. This approach ensures a quicker delivery of your items and eliminates any additional shipping times and costs.For more information, please feel free to contact our office at (02) 6685 5744. Our team is available to provide further assistance.

Regrettably, we are generally unable to accommodate on-hold requests. At Lighting Collective, we operate as a drop-ship company. This means that the item(s) in your (order/quote) will be shipped directly from our suppliers. This approach ensures a qu

I'm not ready to receive my order, can you hold/store my items?

Lead Times & Delivery Information

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

I'm not ready to receive my order, can you hold/store my items?Updated 9 months ago