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Lighting Collective

Absolutely! We&apos;d love to suggest scheduling an appointment so that we can ensure one of our consultants is ready to provide assistance upon your arrival. Of course, you&apos;re more than welcome to drop in and explore our in-store exhibit at your convenience. Curious about what&apos;s on display?<a href="https://lighting-collective.gorgias.help/en-US/are-all-items-on-your-website-on-display-in-the-showroom-263549"></a> <a href="https://lighting-collective.gorgias.help/en-US/are-all-items-on-your-website-on-display-in-the-showroom-263549">Wondering if everything showcased on our website is available in the showroom?</a> Curious about items not on display?<a href="https://lighting-collective.gorgias.help/en-US/how-can-i-view-an-item-which-you-don%E2%80%99t-have-on-display-263550"></a> <a href="https://lighting-collective.gorgias.help/en-US/how-can-i-view-an-item-which-you-don%E2%80%99t-have-on-display-263550">If there&apos;s something specific you&apos;re interested in that&apos;s not currently on display, how can you view it?</a> Parking convenience We&apos;ve arranged designated parking spaces for visitors right next to the showroom. If these spots are occupied, rest assured that there&apos;s an abundance of free street parking available just a few steps away. Operating hours<a href="https://lighting-collective.gorgias.help/en-US/what-are-your-showroom-opening-hours-263551"></a> <a href="https://lighting-collective.gorgias.help/en-US/what-are-your-showroom-opening-hours-263551">Would you like to know when our showroom doors are open?</a>

Absolutely! We'd love to suggest scheduling an appointment so that we can ensure one of our consultants is ready to provide assistance upon your arrival. Of course, you're more than welcome to drop in and explore our in-store exhibit at your convenie

Is your showroom open to the public?

Byron Bay Showroom

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

Is your showroom open to the public?Updated 2 years ago