Chat to one of our friendly Customer Service agents...

Can't find what you need? Please contact us and we will get back to you as soon as we can!

Lighting Collective

We welcome all visitors interested in viewing our range of products in person. We recommend scheduling a free 30-minute appointment so that one of our consultants is available to support you upon arrival. However, you are more than welcome to drop in at your convenience to explore our collection. If you require more detailed support, please contact our consultants to book a <a href="https://lightingcollective.com.au/pages/lighting-design-consultations">Lighting Design Consultation</a>.&#xA0; Parking convenience Designated visitor parking spaces are available directly adjacent to the showroom. Should these be occupied, free street parking is available just a short distance away.

We welcome all visitors interested in viewing our range of products in person. We recommend scheduling a free 30-minute appointment so that one of our consultants is available to support you upon arrival. However, you are more than welcome to drop in

Is your Showroom open to the public?

Byron Bay Showroom

Is the full range of items available on display in the Showroom?

How can I view an item that is not currently on display?

What are the opening hours of the Showroom?

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

Is your Showroom open to the public?Updated 3 days ago