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Making a Return RequestUpdated a year ago

Ensuring an exceptional experience is our priority, and we're here to assist whenever you require support. However, there are occasions when unforeseen situations arise.

To provide transparency in such instances, we have outlined our comprehensive Terms & Conditions. We kindly urge you to acquaint yourself with these guidelines before initiating any return requests.

  • In case of delivery damages, please notify us within 48 hours of receiving your order.
  • For faulty goods, notify us within the initial 48 hours of receiving your order. Rest assured, such matters will be addressed in accordance with the manufacturer's warranty.
  • Note that sale items can not be returned, refunded, or exchanged, except if they arrived in damaged or faulty condition.
  • Returns, refunds, or exchanges are not possible for special items or international orders.
  • We regretfully can't process returns, refunds, or exchanges for personal change of mind or incorrect orders.

Should you have a valid reason for a return request, we encourage you to complete our online claims form here.

We're here for you and ready to help out as fast as we can. Please don't hesitate to get in touch with us.

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