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Lighting Collective

Our doors are open Monday to Friday (excluding New South Wales public holidays) from 9:00 am to 4:00 pm, following NSW time.Feel free to pay us a visit in beautiful Byron Bay at:1-2/80 Centennial Circuit, Bundjalung Country, Byron Bay NSW 2481<a href="https://goo.gl/maps/1wQLSX7agAPmjQGi9">Need directions?</a>

Our doors are open Monday to Friday (excluding New South Wales public holidays) from 9:00 am to 4:00 pm, following NSW time. Feel free to pay us a visit in beautiful Byron Bay at:. 1-2/80 Centennial Circuit,Bundjalung Country, Byron BayNSW 2481. Need

What are your Showroom opening hours?

Byron Bay Showroom

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

Is your showroom open to the public?

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

What are your Showroom opening hours?Updated 9 months ago