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Lighting Collective

<p id="isPasted">The arrival time of your ordered lighting can vary based on the specific design and the origin country of the artisan crafting your item. Please note that potential delays may occur due to holidays observed in that region.</p><p>If you require more detailed information about any possible impacts on your order&apos;s delivery schedule, our dedicated Customer Service team is here to assist. Feel free to reach out to them at <a data-fr-linked="true" href="mailto:info@lightingcollective.com.au">info@lightingcollective.com.au</a>. Your satisfaction is our priority.</p>

The arrival time of your ordered lighting can vary based on the specific design and the origin country of the artisan crafting your item. Please note that potential delays may occur due to holidays observed in that region. If you require more detaile

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

Will my order be delayed by international holidays?Updated 9 months ago