At Lighting Collective, we want to ensure transparency and your utmost satisfaction with our services. Please note that, at present, our capacity to ship internationally is somewhat restricted. We understand the importance of warranty coverage and re

At Lighting Collective, we want to ensure transparency and your utmost satisfaction with our services. Please note that, at present, our capacity to ship internationally is somewhat restricted. We understand the importance of warranty coverage and return options, and we regret that we cannot assure these benefits for orders beyond our local region.To better assist you, we kindly request that you share specific details about the fittings you&apos;re interested in, along with the quantities and your preferred lead time. By doing so, you enable our Operations Team to embark on a thorough exploration of viable solutions tailored to your needs.&#xA0;Rest assured, we are committed to keeping you informed every step of the way.Thank you for your understanding and collaboration as we work to find the best solutions for you.

Do you ship Internationally?

Lighting Collective has the capability to ship to New Zealand; however, similar to our approach with international orders, we cannot assure warranty coverage or returns for shipments to this destination. We value your trust in us and want to provide

Lighting Collective has the capability to ship to New Zealand; however, similar to our approach with international orders, we cannot assure warranty coverage or returns for shipments to this destination. We value your trust in us and want to provide you with accurate information.To ensure we offer you the best possible assistance, we kindly ask that you share the specific details of the fittings you&apos;re interested in, along with the quantities and your preferred lead time. Once we have this information, our team will diligently explore the available options and promptly communicate our findings.Your understanding and cooperation are greatly appreciated.

Do you ship to New Zealand?

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Lighting Collective

International Shipping

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?