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Lighting Collective

We&apos;re pleased to inform you that select products within our collection can be expedited through express freight.&#xA0;Please note that this service is individually evaluated and may incur an extra charge.&#xA0;If you&apos;re in need of swift shipping, we encourage you to reach out to us! Your satisfaction is our priority, and we&apos;re here to assist you in every way we can.

We're pleased to inform you that select products within our collection can be expedited through express freight. Please note that this service is individually evaluated and may incur an extra charge. If you're in need of swift shipping, we encourage

Can I get my items quicker than the standard lead time?

Using Our Website

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

Can I get my items quicker than the standard lead time?Updated 9 months ago