Lighting Collective
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Using Our Website

Helping you make the most of our website

How do I check lead times?

Every product features an estimated 'Lead Time' located above the “Add to Bag” button. Please be aware that items marked as "Pre-Order" are presently unavailable in our inventory. However, we make an effort to provide an estimate of when these produc

Can I get my items quicker than the standard lead time?

We're pleased to inform you that select products within our collection can be expedited through express freight. Please note that this service is individually evaluated and may incur an extra charge. If you're in need of swift shipping, we encourage

I have placed an order and the product has gone out of stock, what do I do?

In the event that you've submitted an online order and the selected item has become unavailable, our dedicated Customer Service team will promptly reach out to you. We understand the importance of staying informed, and we're here to provide you with

I was on your website a week ago and now I can't seem to find the product I was looking at?

If you're unable to locate the specific item you're seeking, we encourage you to reach out to our attentive Customer Service team. Kindly provide a comprehensive description of the desired product. We're dedicated to going the extra mile to assist yo

Can you source lights not listed on the website?

Our website features approximately 60% of the items we can source, as we curate our collection to ensure the highest quality offerings. If you've come across something you adore but are experiencing difficulty in sourcing the item, don't hesitate to

Your website is not loading properly

The Lighting Collective website has been meticulously designed and developed to ensure compatibility with all contemporary web browsers. If you encounter difficulties with the proper loading of our website on your device, there are a couple of common