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Lighting Collective

Every product features an estimated &apos;Lead Time&apos; located above the &#x201C;Add to Bag&#x201D; button.&#xA0;Please be aware that items marked as &quot;Pre-Order&quot; are presently unavailable in our inventory. However, we make an effort to provide an estimate of when these products will be available for order once more. Prior to finalizing your order, we suggest consulting our &quot;UNDERSTANDING YOUR LEAD TIME&quot; guide, accessible in the drop-down menu (located below &quot;Add to Bag&quot;) on each product listing. This information can offer valuable insights to assist you in making an informed decision.

Every product features an estimated 'Lead Time' located above the “Add to Bag” button. Please be aware that items marked as "Pre-Order" are presently unavailable in our inventory. However, we make an effort to provide an estimate of when these produc

How do I check lead times?

Using Our Website

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

I was on your website a week ago and now I can't seem to find the product I was looking at?

How do I check lead times?Updated 9 months ago