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Lighting Collective

If you&apos;re unable to locate the specific item you&apos;re seeking, we encourage you to reach out to our attentive Customer Service team.&#xA0;Kindly provide a comprehensive description of the desired product. We&apos;re dedicated to going the extra mile to assist you, either by locating the item within our website or providing insight into any potential removal. We take pride in maintaining a dynamic product range that undergoes regular updates. Consequently, certain older products might be discontinued from time to time. Additionally, it&apos;s not uncommon for some items to experience extended periods of unavailability. In such cases, we might temporarily remove these items from our website until firm availability is secured. Your satisfaction is of utmost importance to us. Please feel free to contact us if you have any queries or require further assistance.&#xA0;

If you're unable to locate the specific item you're seeking, we encourage you to reach out to our attentive Customer Service team. Kindly provide a comprehensive description of the desired product. We're dedicated to going the extra mile to assist yo

I was on your website a week ago and now I can't seem to find the product I was looking at?

Using Our Website

Are all items on your website on display in the showroom?

How can I view an item which you don’t have on display?

What are your Showroom opening hours?

Is your showroom open to the public?

Byron Bay Showroom

Joining our Trade Program

Am I eligible for a trade account?

Trade Program

General Product Care Tips

Caring for Exterior Lights

Caring for Organic & Natural Materials

Caring for Porous Materials

Caring for Metal Fittings

Product Care Guide

Is my order on track?

How will my order be delivered?

What if I need my products quickly?

Understanding our Lead Times

I'm not ready to receive my order, can you hold/store my items?

When will I receive my tracking information?

How long will my order be delayed if Europe is on holiday?

Will my order be delayed by international holidays?

Lead Times & Delivery Information

Will you price match?

What can I do if the item I like has been discontinued?

My item arrived but it's a different name to the product I ordered?

General FAQs

Making a Return Request

What if I change my mind on the light(s) I ordered?

Refunds & Returns

How can I lodge a warranty claim?

Is my item covered under warranty?

How long will it take for my warranty to be processed?

Warranty Claims & Information

Do you ship Internationally?

Do you ship to New Zealand?

International Shipping

How do I check lead times?

Can I get my items quicker than the standard lead time?

I have placed an order and the product has gone out of stock, what do I do?

Can you source lights not listed on the website?

Your website is not loading properly

What does "Back-Order" mean?

What does "Pre-order" mean?

What is the "Lead time"?

What does "Special Item" mean?

Understanding Our Terminology

I was on your website a week ago and now I can't seem to find the product I was looking at?Updated 9 months ago