General FAQs
General FAQs raised by our valued customers.
Will you price match?
We’re able to offer price matching on identical items found at a lower cost through another supplier. Please email us a copy of the official quote you’ve received for the lower-priced item at [email protected]. Our team will review the d
What can I do if the item I like has been discontinued?
Occasionally, our manufacturers may discontinue products with little notice. If the item you were interested in has been discontinued, please reach out to our Customer Service team at [email protected] or by calling (02) 6685 5744. Our t
My item arrived but it's a different name to the product I ordered?
At Lighting Collective, we work with a variety of suppliers, each contributing to the wide range of lighting options we offer. This naturally results in a mix of product names and variations. Our suppliers may use different names for the products in