Understand the terminology used on our website and by our team.
When you place an order under ‘back-order’, your product is not currently available to ship but is expected to become available soon. This means that when ordering a product that is currently on back-order, you can secure the product, which will be s
When you place an order under 'pre-order', your product may have a manufacturing delay and/or an unknown lead time. This means that when ordering an item that is currently on pre-order, you can secure the product and your order will be shipped at a l
Our lead times are an estimated amount of time provided by the Artisans and Designers to enable us to understand the total accumulative time it takes for the product to be made, assembled and shipped to you. As our collection has been curated by Arti
When you place an order for a ‘special item’, this product is specially made, assembled, or customised to order by Artisans and Designers from Australia or around the world. Once you have placed an order for a product labelled as a ‘special item’, we