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Lead Times & Delivery Information

Our Delivery Process

Is my order on track?

Our commitment is to consistently meet the deadlines stated in our advertised lead times. Kindly take a moment to review the product descriptions on our website, as they provide the estimated lead times for your chosen selections. We request that you

How will my order be delivered?

Once "In-transit" delivery times may vary, however, average transit times are 1-3 business days for Brisbane, Sydney, Canberra, Adelaide and Melbourne metro areas. To Adelaide & Perth metro areas, average transit times are 5 business days. Transit ti

What if I need my products quickly?

At Lighting Collective, we primarily partner with Star Track Express (Authority to Leave) and Fastway Couriers to ensure swift and reliable deliveries. Orders placed before 12:00 pm AEST (NSW time) typically reach you within 1-5 business days. Please

Understanding our Lead Times

Allow us to explain the concept of 'Lead Time,' which signifies the estimated duration for item preparation, processing, and delivery. Delivery times can vary based on location and courier service. It's important to note that lead times can differ by

I'm not ready to receive my order, can you hold/store my items?

Regrettably, we are generally unable to accommodate on-hold requests. At Lighting Collective, we operate as a drop-ship company. This means that the item(s) in your (order/quote) will be shipped directly from our suppliers. This approach ensures a qu

When will I receive my tracking information?

Our suppliers will provide you with tracking details once your item(s) have reached the shipping stage. Our dedicated Customer Service team will promptly relay this tracking information to you as soon as it becomes available.

How long will my order be delayed if Europe is on holiday?

The European holiday period typically extends from 4 to 6 weeks, contingent upon the manufacturing country, and usually encompasses the entirety of August alongside early September. Should you seek further insights, we invite you to reach out to our

Will my order be delayed by international holidays?

The arrival time of your ordered lighting can vary based on the specific design and the origin country of the artisan crafting your item. Please note that potential delays may occur due to holidays observed in that region. If you require more detaile