Lead Times & Delivery Information
Our Delivery Process
Is my order on track?
We are dedicated to fulfilling orders within our advertised timeframes. To ensure clarity, we kindly encourage you to review the product descriptions on our website, where you will find the estimated lead times for each item. Once your order is compl
How will my order be delivered?
We are committed to delivering your order safely and on time. Once your order is in transit, delivery times may vary. However, average transit times are as follows:. 1–3 business days for metro areas in Brisbane, Sydney, Canberra, Adelaide, and Melbo
What if I need my order quickly?
Before placing an order with us, we kindly encourage you to review the product descriptions on our website, where you will find the estimated lead times for each item. At Lighting Collective, we carefully curate a collection of luxury Lighting from a
Understanding our Lead Times
Allow us to explain the concept of 'Lead Time,' which signifies the estimated duration for item preparation, processing, and delivery. Delivery times can vary based on location and courier service. It's important to note that lead times can differ by
I'm not ready to receive my order, can you hold/store my items?
Regrettably, we are generally unable to accommodate on-hold requests as we have limited capacity at our Byron Bay warehouse. At Lighting Collective, we operate as a drop-ship company. This means that the item(s) in your (order/quote) will be shipped
When will I receive my tracking information?
You will receive a copy of your tracking information via email when your order is ready to dispatch. Should you have any questions regarding the status of your order, please reach out to our dedicated Customer Service team for an update on your order
How long will my order be delayed if Europe is on holiday?
European suppliers typically take a summer break of around 4–6 weeks, depending on the country. This usually covers the month of August and extends into early September. If you need any additional details or would like an update on your order, our Cu
Will my order be delayed by international holidays?
The arrival time of your lighting can vary depending on the design and the country it is arriving from. Please be aware that holidays may occasionally cause delays. If you’d like more detailed information about how this might affect your delivery tim