Our Delivery Process
We are dedicated to fulfilling orders within our advertised timeframes. To ensure clarity, we kindly encourage you to review the product descriptions on our website, where you will find the estimated lead times for each item. Once your order is compl
We are committed to delivering your order safely and on time. Once your order is in transit, delivery times may vary. However, average transit times are as follows:. 1–3 business days for metro areas in Brisbane, Sydney, Canberra, Adelaide, and Melbo
Before placing an order with us, we kindly encourage you to review the product descriptions on our website, where you will find the estimated lead times for each item. At Lighting Collective, we carefully curate a collection of luxury Lighting from a
Allow us to explain the concept of 'Lead Time,' which signifies the estimated duration for item preparation, processing, and delivery. Delivery times can vary based on location and courier service. It's important to note that lead times can differ by
Regrettably, we are generally unable to accommodate on-hold requests. At Lighting Collective, we operate as a drop-ship company. This means that the item(s) in your (order/quote) will be shipped directly from our suppliers. This approach ensures a qu
You will receive a copy of your tracking information via email when your order is ready to dispatch. Should you have any questions regarding the status of your order, please reach out to our dedicated Customer Service team for an update on your order
European suppliers typically pause for their summer break between 4–6 weeks, depending on the country. This closure usually spans all of August and runs into early September. If you need any further information, please contact our Customer Service te
The arrival time of your ordered lighting can vary based on the specific design and the origin country of the artisan crafting your item. Please note that potential delays may occur due to holidays observed in that region. If you require more detaile